POLICY / FAQs

When Booking

All services require a credit card on file and 50% deposit to secure your appointment.

By booking an appointment, you consent to receive communications from CutLoose BK via phone, text, and email. If at any time you wish to opt out, simply reply with 'STOP'

We accept gratuity in CASH and VENMO.

CANCEL OR RESCHEDULE
—
Please email us at cutloosebk@gmail.com

Call or text:
646-949-1616

48 Hours NO REFUND Cancellation Policy

Our cancellation policy is in place to respect each of our stylists' time and earnings: Below are our policies and guidelines to review before your next appointment.

Less than 48 hours before - No refund on your deposit

  • More than 48 hours before: 100% refund

  • No show/same day cancelation or reschedule: N0 refund; full service will be charged

  • More than 15 mins late for an appointment: We use our discretion to decide if the service will be canceled and charged in full.

NOTE: Charges for no-shows / late arrivals /cancellations within 48hrs can NOT be credited towards rescheduled appointments.

Please make all Cancelation / Reschedule request through email or by phone.

After 3 cancellations, you cannot rebook unless service is paid for in full beforehand or an appointment is made the day of.

Frequently Asked Questions

  • We're located at 61 Greenpoint Ave, Suite 220, in Greenpoint, Brooklyn.

  • We're an inside suite at 61 Greenpoint Ave (Suite 220) in Greenpoint, Brooklyn — look for our sidewalk sign out front for the building entrance.

  • You can book directly through our online booking system by hitting the BOOK button or by calling the salon during business hours. Walk-ins are welcome when available, but we recommend booking ahead to guarantee your spot.

  • We specialize in precision cuts, creative color, balayage, lived-in looks, curly hair care, and transformational looks at our Greenpoint, Brooklyn studio. Check out our Servicespage for full descriptions and pricing.

  • Yes! Our Curly Cut service is designed specifically for curly hair — we recommend arriving with your hair in its natural, dry, curly state for the best results.

  • Yes, we do! However, our stylists often book up, so scheduling ahead ensures you get the time and stylist you want.

  • Prices vary by stylist and service complexity. You can view starting prices on our Team / Pricing or contact us for a personalized quote.

  • We understand, Brooklyn traffic happens! If you’re more than 15 minutes late, the stylist will use their discretion to decide if the service will be canceled and charged in full.

  • Yes, tips are always appreciated! You can tip in cash or Venmo

Privacy Policy for Text Communication

  • When you communicate with us via text message, we may collect the following information:

    • Personal Information: This may include your name, phone number, and appointment details.

    • Appointment Details: Information related to your appointment requests, confirmations, and any related questions or concerns..

  • We use the information collected via text messages for the following purposes:

    • Appointment Scheduling: To confirm and manage your appointments.

    • Consultations: To provide information and answer any questions you may have about our services.

  • We do not share your personal information with third parties, except:

    • Service Providers: We may use third-party service providers to assist with appointment scheduling and communication. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide their services.

    • Legal Requirements: We may disclose your information if required by law or to comply with legal processes.

  • You may opt-out of receiving text messages from us at any time. To do so, reply with the word "STOP" to any of our text messages. If you opt-out, we will no longer send you text communications but will continue to contact you via other methods as necessary for appointment-related matters.

Get in touch.